Privacy Policy - Sipa Global

At Sipa Global, located in Nepal, we are deeply committed to protecting the privacy and security of your personal information. We understand the trust you place in us when you share your information, and we take this responsibility seriously. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you engage with our education consultancy services for studying in the UK, Australia, the USA, and Canada.

Your Privacy Matters:

We strive to maintain the confidentiality and integrity of your personal information and ensure its use is in compliance with applicable data protection laws and best practices within Nepal.

What is Personal Information?

Personal information refers to any data that can be used, directly or indirectly, to identify an individual. This includes, but is not limited to, your name, address, email address, phone number, date of birth, educational history, financial information, passport details, and any other information you provide to us in connection with your study abroad application.

Why Sipa Global Collects Your Personal Information:

We collect your personal information for various legitimate business and regulatory purposes, including but not limited to:

• Responding to Your Inquiries and Providing Services: To effectively address your requests for information, guidance, and assistance regarding studying in the UK, Australia, the USA, and Canada. This includes assessing your eligibility, recommending suitable programs and institutions, and facilitating your application process.
• Facilitating Your University Applications: To prepare, process, and submit your applications to universities and colleges in your chosen destination countries. This necessitates sharing your information with these institutions.
• Assisting with Visa Applications: To provide guidance and support for your visa application process for the UK, Australia, the USA, or Canada. This may involve sharing your information with relevant immigration authorities.
• Communication and Updates: To communicate with you regarding your application status, important deadlines, program updates, and other relevant information related to your study abroad journey.
• Improving Our Services: To analyze data and feedback to enhance our services, tailor our offerings to better meet the needs of students aspiring to study in the UK, Australia, the USA, and Canada, and improve our overall operational efficiency.
• Marketing and Promotion (with your consent where required): To inform you about our services, upcoming events, and opportunities that we believe may be of interest and benefit to you in your pursuit of international education in the UK, Australia, the USA, or Canada. You will have the option to opt-out of such communications.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal obligations in Nepal and the destination countries (UK, Australia, USA, Canada) as required for the provision of our services and the processing of your applications.
• Prevention of Fraud and Illegal Activities: To detect and prevent fraudulent activities or misuse of our services and to ensure the integrity of the application processes for institutions in the UK, Australia, the USA, and Canada.

How We Collect Your Personal Information:

We collect your personal information through various means, including:

• Directly from you: When you interact with us through our website, email, phone calls, in-person consultations, application forms, and other communication channels.
• From third parties (with your consent or as legally permitted): This may include educational institutions, referees you provide, and verification services as required for your application processes to the UK, Australia, the USA, and Canada.

How We Protect Your Personal Information:

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage and transmission² protocols.
• Restricting access to your personal information to authorized personnel who need to know this information to perform their duties.
• Regularly reviewing and updating our security practices to align with industry standards.

Sharing Your Personal Information:

In the course of providing our services, we may need to share your personal information with the following categories of recipients:

• Educational Institutions: Universities, colleges, and other educational providers in the UK, Australia, the USA, and Canada to process your applications.
• Visa and Immigration Authorities: Relevant government agencies in the UK, Australia, the USA, and Canada for the purpose of your visa application.
• Our Affiliated Entities and Service Providers: Third-party service providers who assist us in delivering our services, such as IT support, data analysis, and marketing (under strict confidentiality agreements).
• Referees: Individuals you nominate to provide references in support of your applications.
• Legal Authorities: When required by law or legal process, or to protect our rights and the safety of others.

We will only share your personal information with these entities when necessary and under appropriate contractual safeguards to ensure the protection of your data.

Your Rights Regarding Your Personal Information:

You have certain rights regarding your personal information under applicable³ data protection laws, which may include:

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Rectification: You may have the right to request the correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request the deletion of your personal information.
• Right to Restriction of Processing: You may have the right to request the restriction of the processing of your personal information in certain situations.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements. The retention period may vary depending on the type of information and the specific purpose.

Links to Other Websites:

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate communication channels.¹⁷ We encourage you to review this policy periodically.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Sipa Global

Putalisadak, Kathmandu

sipaglobal.edu@gmail.com

01-5917661

We are committed to addressing your concerns and ensuring the privacy of your information.

Last Updated: 11 May 2025